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4 Top Live Call Answering Services

Live call answering services guarantee proficient and trained customer service across channels. Their agents are capable of handling customer communications over live web chat services, emails, and phones. As these services correspond with a business’ customers on its behalf, it is understandable to want to ensure that they provide clarity on factors like agent work time and offer seamless facilities.

Live Call Answering Services to Check Out

Ruby
Ruby Receptionists or Ruby is a popular live virtual receptionist service.

It has a fully-featured mobile app, accessible on Android or iOS, that allows you to set your availability and preferences. One of its standout attributes is that you can use the app to show your business number on the customer’s caller ID. You can also view reports, manage usage, or update call handling instructions. Aside from the app, Ruby promises live receptionists for live call answering services who are empathetic and go above and beyond for every conversation. Their live chat services also look to build a connection with the customer before proceeding to offer solutions. The service offers HIPAA-compliant options to protect customer privacy and has additional HIPAA on site to guarantee protection of information. All Ruby call plans have after-hours call routing options, appointment scheduling, the ability to choose between English and Spanish languages, one touch call holding, immediate access to messages, a dedicated customer service team, and effective integrations, among other features. Their Reception Plans start from $219 monthly, Chat Plans start from $129 monthly, and Bundled Plans start from $104 and get you 20% off the regular Chat Ruby 10 Plan.

PatLive

The company has a team of live receptionists who are available 24/7 throughout the year. PatLive has a US-based, experienced support team trained to handle calls for companies just the way an in-house employee would. You can customize how the calls are answered, and the agents will offer a report and summary of every call. Depending on your chosen plan, the virtual receptionist provides added services – scheduling appointments, transferring important calls, processing orders, etc. Its receptionists are trained to be call center agents. Hence, they guarantee to help amplify your customer satisfaction rate. PatLive has a free 14-day trial and six pricing plans, with the Basic Plan starting at $59 per month to the most expensive Pro+ Plan priced at $1279 per month. You will have to pay an extra fee for Spanish-language support. Keep in mind that there are varying charges for Additional Minutes according to the plan chosen.

Gabbyville
One of the unique live call answering services, Gabbyville offers unlimited talktime per call but a cap on the number of prices free of cost per plan. The service provides bilingual liver virtual receptionists who can take care of call routing, outbound call services, accurate message taking, appointment scheduling, and multi-conferencing, among other features. You can block spam calls and robocalls and are billed only for relevant phone calls, helping you save money. Gabbyville has four plans, with the Starter Plan priced at $250 per month ($6 per call over 40). You can start a free-trial period and enjoy 10% off the first month on any plan.

Abby Connect

Abby Connect is a top-rated live call answering service. It promises to help businesses increase ROI through phone calls and save time on repetitive tasks. As part of its Reception services, it offers voicemail solutions, custom transfer tunes, call announcement and transfer, call blocking, and Spanish or English bilingual receptionists. Live call answering functionality is available 24/7. You can avail of the free 14-day trial before deciding whether to engage the services for a longer period. Abby Connect’s starting Receptionist Plan, which is the 100 Receptionist Minutes, is priced at $299.

While the above-mentioned live call answering services have a team of live virtual receptionists to provide a smooth extension of your business, you can also explore services such as RingCentral, which has an Auto-Receptionist that serves as a virtual receptionist service. It is a single platform that offers powerful connections over message, video, and phone. RingCentral structures its offerings in four tiers – for enterprises, small businesses, startups, and RingCentral Ventures. Popular features of this platform are local numbers, toll-free and vanity numbers, extensions, call delegation, and call screening, among others. One handy feature is the call flip feature, which allows you to pick up the call on one device and move it between your desk phone, mobile, or soft phone. Its auto-attendant operates like an AI virtual receptionist. It connects all incoming calls to the correct desk or department in the company via an automated list of options. Of course, it is not like having a live human answering your calls, but it is extremely efficient for a business with a high call volume. What’s more? With several popular app integrations, you can work seamlessly and ensure productivity. The Essentials Plan for RingCentral MVP is priced at $22.49 per user per month.

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