At a time when almost all of one’s personal and professional activities need the internet, internet outages can be inconvenient. However, internet outages are often inevitable, even if one is availing of the services of a top internet service provider. Spectrum is one such leading internet service company in the country, which follows certain protocols to prepare its users for internet outages and what they can do in such situations:

How to find out about Spectrum outages and what to do?

Use the chat option
The best way to find out if there’s a Spectrum internet outage in one’s area is to visit the Outage Information and Troubleshooting page on Spectrum’s official website. This page includes a “Check Outages” option, opening a chat box. Here, one can ask about an internet outage, for how long it will last, the reason for the outage, etc., to receive prompt assistance.

Enable push notifications from the My Spectrum app
Spectrum’s app has several features to help users make the most of its services. One such feature is push notifications that allow the company to communicate with its users quickly and effectively in case of a potential internet outage. To enable push notifications from the My Spectrum app, select Account, navigate to Set Notifications, and choose Manage Push Notifications. Push notifications are enabled when the user taps the toggle button next to Outages.

Check the outage map
Spectrum provides an outage map, which gives extensive information on the internet coverage and outages in specific areas. This map is easily available on the Spectrum Outage website. The best way to locate one’s area on the map and check the outage status is to enter one’s area zip code.

Call the Spectrum Outage number
While the outage map on the Spectrum Outage website is usually accessible, it may not show up due to a technical glitch. In such cases, one should contact the Spectrum Outage number on this website to inquire about the outage and ask related queries.

What to do if it’s not an outage?
Sometimes, one may face internet connectivity issues for reasons other than a Spectrum outage. So, if one checks for an outage and finds out that it is not the cause of the internet issue, here are some steps to take:

Troubleshoot the equipment
If no internet outage is detected in one’s area, one should promptly troubleshoot the internet equipment using one’s Spectrum account. Here, upon selecting one’s equipment under the Internet sub-tab, one may find a “Connection Issue” status next to the equipment name if there is a connection issue. In this case, one should select “Troubleshoot” and “Restart Equipment.”

Reboot the equipment
If troubleshooting does not resolve the issue, the next best option is to try rebooting all the equipment, including the Spectrum receiver or cable box, modem, and router. The Spectrum receiver may be easily rebooted by unplugging the receiver for a minute and plugging it back in. The rebooting steps for the modem and router may differ based on the type of equipment one has. For example, if the device is connected through a power cord, one should unplug it from the equipment and plug it back after two minutes. On the other hand, if a battery powers the equipment, one should take out the battery, wait for 30 seconds, and reinsert it.

Take an internet speed test
If the problem is with internet speed, one should test its speed over a week, for roughly two minutes every day. After completing a few tests, one should compare the outcomes with the download speed that one is currently paying for. In case of a discrepancy, one should check what programs are running on the device, clear browser cache, and connect with Spectrum’s customer care if none of these steps are helping.

Change the router’s location
If persistent internet issues occur without outages or other problems, the router may have been placed in the wrong location. One way to fix this issue is to try changing the router’s location, perhaps enlisting the help of a professional to identify the best spot.

Buy a Wi-Fi range extender
A Wi-Fi range extender is a device that repeats the wireless signal from the router to increase its coverage. This redirects Wi-Fi connectivity to areas not covered by the router alone. So, if Spectrum outage is not the reason for internet connectivity issues and one has tried troubleshooting and rebooting, a Wi-Fi range extender may help improve connectivity.

Spectrum Internet is renowned across the country and around the world for its premium internet and cable TV services. Moreover, the company focuses extensively on prompt customer service and is committed to reaching out to its clients as soon as possible if there is a potential internet outage in an area. Nevertheless, having push notifications turned on and checking Spectrum’s outage maps regularly can help one detect outages quickly and take other essential steps if there is no outage in the area.