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Frequently asked questions about Assurance Wireless

Assurance Wireless is a federal lifeline cell phone service program that provides its customers with free Virgin Mobile phone sets and free minutes. If you are eligible for an Assurance Wireless new phone you will receive a free smartphone and a minimum of 350 minutes of talk time, 1GB of data as well as unlimited text messages per month. If you run out of minutes you can avail more at very low costs.

More minutes can be added as per your need with Virgin Mobile top-up cards. Here are a few of the frequently asked questions about the program and how you can get an Assurance Wireless phone.

Is Assurance Wireless available in my area?
Assurance Wireless is available in several states in the country but has not expanded its activity to the entire nation as of now. Visit the official website to check whether Assurance Wireless is available in your area so you can get yourself Assurance Wireless phones! Enter your zip code and servers will process your query and let you know if the service is available. You can also check the network coverage in your area by visiting Virgin Mobile’s official website. Information regarding the same is also available at Virgin Mobile stores.

How much does the Assurance Wireless Lifeline Service Cost?
The Assurance Wireless Lifeline service can be availed free of cost. Qualified consumers can apply for the program and avail the offer. Additional data, talk time, international minutes and international text messages can be availed at additional costs.

Can I keep my current phone number if I am approved for the service?
Yes, you can keep your current phone number if you are approved for the service. Once you receive your Assurance Wireless new phone, contact the customer care service helpline at 1-888-321-5880. You will be directed to a representative who will help you in this process. Keep your account number and password information from your previous wireless carrier ready and call from a different phone to complete the process.

What needs to be done if there is a change in the address?
In case you change your address, it is mandatory to contact the customer care service helpline at 1-888-321-5880. Inform the representative of your change in address. If the information is not updated, it will be tough to maintain the status of your Lifeline service active. You can also update your address by visiting the official website of Assurance Wireless.

Assurance Wireless phones are available in several states in the country and will be spreading its program to the rest of the states it has not covered in the near future. Each state provides different plans and the best plan is currently available in California. Eligible candidates can avail unlimited talk-time, unlimited text messages and 500 MB of data per month! If you participate in a Government aid program or are income eligible, you may be eligible for an Assurance Wireless new phone. So, do check out today and jump on-board!

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