Medical records are comprehensive documents with details regarding a patient’s health history, including diagnostic test results, pre-and post-operative care, and treatments. Individuals have a legal right to request their health records by themselves or through third parties like parents, legal guardians, attorneys, or caregivers. These records are often accessible through secure online portals. Knowing methods to view one’s healthcare records online,  costs,  and other details can help ease one’s decision-making process.

Medical records – What they are
Online medical records, also called electronic health records (EHRs), are digital versions of a patient’s paper chart. EHRs are typically maintained by healthcare providers, hospitals, doctor groups, insurance companies, the VA, or other healthcare institutions. Using these portals, one can easily read, download, and print summaries of their medical history, including allergies, doctor visits, discharge details, etc.

Ways to access online medical records

1. Patient portals of hospitals or clinics
   Patient portals provided by healthcare providers are secure online platforms that allow patients to access their medical records. The easiest way to access them is to log in through the provider’s official website. These portals also offer features like appointment scheduling and direct communication with healthcare providers.
2. Healthcare apps
   Many mobile applications are designed to help individuals manage and access their health information. These apps may sync with EHR systems and offer a user-friendly interface for viewing medical records on smartphones or tablets.
3. Health insurance portals
   Some health insurance companies offer online portals that allow members to view and manage their health records. These portals may include claims, coverage, and medical history information.

How to view health records online

1. Contacting the healthcare provider
   To begin viewing medical records online, one should contact their healthcare provider. This can be done by reaching out to the hospital, clinic, or healthcare institution where they have received medical care.
2. Inquiring about online access
   Many healthcare institutions now provide secure digital platforms that enable patients to view and manage their health information. Patients can typically access their medical records through the official websites of their healthcare providers under the Contact Us section. Alternatively, one can also inquire whether the healthcare provider offers an online patient portal for accessing medical records.
3. Creating an online account
   If the healthcare provider has an online portal, one will need to create a personal account on the relevant online platform. This often requires providing personal information and verifying identity.
4. Going through a verification process
   Some healthcare providers may implement a verification process to confirm the identity of the person requesting access. This additional layer of security helps protect sensitive health information.
5. Logging in to the patient portal or filling a form
   Once the account is created and verified, the individual can log in to the patient portal using their unique credentials. Patient portals are designed with user-friendly interfaces. One may also be requested to fill out a “medical record release form” for access.
6. Reviewing and downloading
   Many patient portals allow users to download or print their medical records for personal reference or to share with other healthcare providers. This feature enhances the individual’s ability to manage their health information independently.
7. Sending an email
   Emailing or sending a fax requesting the release of these records can also be an alternate method. This is especially helpful when requesting specific documents, for example, surgical notes that enlist the brand of surgery instruments used.
8. Seeking assistance
   In case of facing any challenges or questions related to navigating the online portal, individuals can seek assistance from the support services provided by the healthcare institution. Customer support or helpdesk options are often available to address user queries.
9. Understanding privacy measures
   Individuals should be aware of the privacy and security measures implemented by the patient portal to safeguard their health information. Patient portals adhere to strict regulations to maintain the confidentiality and security of medical records.Individuals can contact the Department of Veterans Affairs (VA) to acquire military medical records. This can be done by completing VA Form 180 and mailing it to the designated custodian.

Importance of online medical records
Online medical records have become instrumental in modern healthcare. Medical professionals can devise and adjust treatment plans, ensuring personalized and effective healthcare. Moreover, they play a crucial role in expediting treatments in case of emergencies, facilitating smoother insurance claims, and fostering seamless communication among healthcare providers.

Grounds for denial of health records
Certain records, like some psychiatry notes or information for legal matters, may be denied. However, if one believes the denial is unfair or improper, one can file a complaint with the Office of Civil Rights (OCR).

Online medical records – Whether they are free
Usually, most medical records accessed through patient portals are free. Still, one may have to cover the delivery cost for paper or electronic copies, like a USB drive, or search labor used for retrieving old records. The cost may go up to $2 per page.

The ability to view medical records online provides patients with greater control over their healthcare information. By being aware of these steps, individuals can actively manage their healthcare through online access for a more informed and empowered approach to their well-being.